The Impact You’ll Make in this Role
The person hired for the position of
Primary responsibilities include but are not limited to:
- Customer order processing in SAP and customer case management in Salesforce.
- Own order entry process for assigned cross-border customers
- Identify and probe for customer’s needs, clarify information, research issues and provide alternatives as needed.
- Reviews purchase order requirements to ensure compliance with 3M terms and conditions.
- Escalate special customer or service center requests or problem issues as appropriate to a supervisor or designated representative
- Analyzes, recommends and suggests alternative solutions to meet customer needs and/or account specific needs
- Consistently apply 3M export and global regulatory policies for internationally destined shipments to meet global trade requirements and minimize risks.
- Educate and inform 3M customers of various processes and direct them to appropriate resources.
- Make process improvement recommendations from data analysis and identify opportunities for continuous improvement in the order entry process.
Skills:
- Demonstrate critical thinking and problem-solving skills.
- Professional verbal and written communication skills.
- Microsoft Office suite including Power BI, SAP, Salesforce.
- Highly organized.
- Superior attention to detail.
- Customer-first mindset.
- Conduct data analysis and present results in an easy-to-understand format.
- Able to adapt to a rapidly changing global environment.
- Ability to multitask through 4-5 different systems/portals
- Ability to work independently without close supervision
Basic Qualifications:
- Bachelor’s degree from an accredited university or equivalent experience.
- B2+ English proficiency both verbal and written.
- Two years of combined experiencein Customer Service, Account management, Exports, Transportation, logistics, export control within a private, public or government environment
- Available to work in a hybrid model, working from home and from the office as needed
Preferred Qualifications:
- Must have a strong organizational, document management, logistics and international trade knowledge and communication skills required
- C1+ English proficiency both verbal and written
- Bachelor’s degree with an emphasis in International Business, Foreign Trade and Customs, Global Supply Chain.
- 3 years combined international customer service experience in a manufacturing environment, export control, global transportation, logistics.
- 3 years’ experience working with a global company in a matrixed structure: engaging with plants, distribution centers, divisions, subsidiaries, and customers in different geographies.
- Knowledge of global trade such as export/import documentation, export/import declarations (AES), ECCNs, harmonized tariff codes, country of origin, routed export transactions, Incoterms rules, air/ocean freight, IATA/IMO regulations, letters of credit, pre-shipment inspections, globalsourcing/cross-trade/F2Fdeliveries.
- SAP/Salesforce System experience
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.