Manage and develop multiple residential lending teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders, internal partners associated with the function or affected by its outcome
Engage LOB partners at a strategic level for HLO Retail
Work with senior management to develop and execute business plans
Identify opportunities and strategies for process improvement and risk control development within the Operations management functional area
Provide expertise on managing the most highly complex technical and operational processes with cross-group impact
Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables
Conceptualize, agree and drive strategies to add value to the business
Provides leadership in the integration/ implementation of programs/ services/ initiatives with cross functional business partners, recognizing the significance of competing priorities and strategies and adjusting as necessary
Interacts with leadership and stakeholders in India and Stateside to establish strategic plans and objectives for Home Lending Originations
Interpret and develop range of policies and procedures relating to Operational management area
Provide training and guidance to less experienced staff
Manage allocation of people and financial resources for Operations
Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications, International:
18+ years of lending experience
8+ years of management experience
In depth understanding of Home Lending processes - Mortgage production: origination, applications, processing, underwriting, closing and funding
University: Degree in Business or related discipline, MBA preferable
Desired Qualifications:
Exhibits strongrelationship/negotiationorientation with senior business partners globally
Senior level experience in or Exposure to Change Management/ Program management/ Solutioning at global level preferred
Excellent Communication, planning and organizing skills
Excellent verbal, written, and interpersonal communication skills
Strong stakeholder management and stateside partnership skills
Job Expectations:
The candidate must be willing to work within US hours typically between 6:30 PM to 3:30 AM Indian Standard Time or as business requires