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BMC Staff Specialist Partner Success Manager
India, Maharashtra
422845074

28.11.2024

Description and Requirements

CareerArc Code

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

You will cultivate and maintain strong relationships with partner delivery teams, ensuring alignment with BMC’s indirect strategy.
You will onboard partners into new and existing Customer Success Partner Programs.
You will develop Partner Success Plans for partners, executing these plans to achieve their goals and effectively communicate the results to internal and/or external stakeholders.
You will review partner implementation opportunities and identify any gaps in their skills.
You will track partner engagements, monitor project timelines, and assess any associated risks.
You will track partner product training, certifications, and the investments BMC is making into their practice, helping them drive business outcomes.
You will understand partner challenges, identify opportunities for improvement, and share lessons learned both internally and externally.
You will facilitate ongoing communication and collaboration between internal and external parties, providing timely updates on significant issues and developments.
You will conduct regular partner check-ins, QBRs, emails, and other communications, maintaining accurate and detailed records of partner interactions.
You will survey customers and measure partner performance against KPIs.
You will maintain and map contacts in the partner ecosystem.
You will drive simplification and continuous improvement in partner practices and processes.
You will identify and share Partner Success Stories.

To ensure you’re set up for success, you will bring the following skillset & experience:

5+ years of experience in a similar role within Services, Channel, or Customer Success Organizations.
Skilled at drawing insightful conclusions from complex data sets, asking critical questions, and transforming raw data into simple, actionable recommendations.
Proficient in scheduling, leading, and following up on virtual meetings.
Experienced in developing and delivering MS PowerPoint presentations.
Demonstrated ability to work in ambiguous situations and across organizational boundaries with audiences at all levels.
Experience in a SaaS environment, with Salesforce and BMC products as a plus.
Excellent communication and presentation skills with a strong ability to influence stakeholders, including senior leadership.
Expertise in MS Office (Excel, PowerPoint, Word).
Flexible and adaptable to shifting demands, priorities, and setbacks.
Thrive in fast-paced environments with the ability to work independently.
Strong at synthesizing complex issues into simple concepts for various stakeholders.
Self-starter with a drive for results and a positive attitude.

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