BMC Staff Specialist Partner Success Manager 

South Korea, Incheon 

262384330

• Onboard partners into new and existing Customer Success Partner Programs

• Develop Partner Success Plans for partners, executing plans to achieve goals and effectively communicate results to internal and/or external stakeholders.

• Review partner implementation opportunities and any gaps in skills

• Track partner active engagements, project timelines, and any associated risks.

• Track partner product training, certifications, and other investments BMC is making into partner practice helping to drive business outcomes for our partners.

• Understand partner challenges, identify opportunities for improvement, and share lessons learned both internally and externally.

• Facilitate and ensure ongoing communication and collaboration between internal and external parties, providing timely communications on significant issues and developments.

• Regular partner check-ins, QBR’s, emails, and other communications maintaining accurate and detailed records of partner interactions and activities.

• Survey customers and measure partner against KPI’s

• Maintain and map contacts in the partner ecosystem

• Drive simplification and continuous improvement in partner practices and processes

• Identify and share Partner Success Stories

To ensure you’re set up for success, you will bring the following skillset & experience:

• 5+ years in a similar role in Services, Channel or Customer Success Organization

• Ability to draw insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.

• Experience scheduling, leading and following up on regular virtual meetings.

• Experience developing and delivering MS PowerPoint presentations.

• Demonstrated ability to work in ambiguous situations and across organizational boundaries with audiences of all levels

• Experience working in a SaaS environment, with Salesforce, and BMC products

• Ability to have influence across organizations including senior stakeholders

• Strong written and verbal communication skills, particularly in the ability to synthesize complex issues/scenarios into easy-to-understand concepts for various stakeholders