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SAP Customer Success Partner Advisor Specialist-SAP 
South Korea, Seoul 
893553432

30.08.2024

RESPONSIBILITIES, EXPECTATIONS AND TASKS

Key tasks include but are not limited to the following:

  • Develop a trusted relationship with key stakeholders and decision makers from customers and SAP partners.
  • Understand key elements of the customer’s environment and Cloud strategy.
  • Management of customers in SAP Cloud Solutions.
  • Understand and respond to customer needs bringing the customers value in the focus.
  • Define and drive a targeted goal-based engagement plan (Success Plan).
  • Provide expertise to customers’ use of SAP Cloud solutions,
  • Facilitate access to product and functional expertise for certain topic areas e.g. via Empowerment Sessions.
  • Provide tailored Release Reviews to support customer to develop an appropriate strategy that maximizes feature adoption.
  • Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other departments as needed.
  • Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc.
  • Seek out and embrace feedback, take on challenging assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities.
  • Monitor quality of work and identify opportunities for continual improvement.
  • Note this is mainly a remote role; however occasional customer visits can be considered (up to 40% on-site presence).

KNOWLEDGE, SKILLS AND COMPETENCIES

You have a proven record of successful account management and are a proactive learner and creative problem solver who thrives in a fast-paced environment. You enjoy interactions that lead to ultimate customer success and satisfaction. You focus on details, particularly with communication, follow-up and documentation and you delight in exceeding customer expectations. You bring:

  • Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers.
  • Customer facing experience is essential.
  • Cloud mindset, and an understanding of Cloud deployments with SAP Activate methodology
  • Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required.
  • Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
  • Excellent communication & presentation (soft) skills.
  • Enthusiast, strong work ethic and a positive attitude.
  • Business Level English language skills, written and verbal.
  • Business Level Korean language skills, written and verbal

EDUCATION, QUALIFICATIONS AND WORK EXPERIENCE

  • Graduate with a Bachelor or Honors Degree in IT/Computer Science/Physics/Mathematics/Engineering/Business with IT or equivalent.
  • Up to 3 years’ working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level.
  • Experience in any of the following desired: SuccessFactors, S4 Hana other Cloud HR systems.
  • Proven record in managing issues, scope, and quality while bringing areas of responsibility and tasks to successful completion within the time requirements.
  • Experience in working in global / virtual teams is an advantage.
  • Experience in transferring knowledge to others (coaching & mentoring) is an advantage.
  • Knowledge of SAP Preferred Success and/or SAP Enterprise Support is an advantage.