JPMorgan Vice President - Client Service 

United States, New York, New York 

422034189

• Lead the client service team in addressing client inquiries, processing transactions, troubleshooting problems, and ensuring client satisfaction
• Develop and implement strategic plans to enhance service center operations, driving operational efficiency through strategic planning and process automation.
• Identify trends and generate innovative solutions to meet client needs, leveraging advanced skills in market product knowledge and digital literacy.
• Foster strong relationships with internal stakeholders and clients, driving mutually beneficial outcomes through influence and internal stakeholder management.
• Provide excellent client service and support, proactively monitoring inquiries and resolving non-routine issues in partnership with internal teams.
• Ensure all queries are addressed within required service level agreements and escalate issues as needed.
• Collaborate with client service teams for service reviews demonstrating key business indicators and showcasing opportunities for mutual improvements.
• Promote a strong control environment by adhering to risk/control expectations and developing preventative processes to strengthen the control framework.
• Build trust and consensus through transparent, data-driven decision-making, sharing best practices, and communicating clear messages to guide and motivate others.
• Keep the client at the center of all efforts and help grow the franchise.
• Use time efficiently and develop capabilities and skillsets to keep relevant.

Required Qualifications, Capabilities, and Skills

• 7+ years of experience in managing customer service teams in a financial institution, with a focus on service center operations.
• Strong business knowledge, understanding of global custody, and proficiency in MS Office (Excel, PowerPoint, Word).
• Excellent verbal and written communication skills, with the ability to operate effectively in a dynamic environment with tight deadlines.
• Knowledge of financial markets, trade lifecycle, and settlement practices.
• Proficiency in MS Office (Excel, PowerPoint, Word).

Preferred Qualifications, Capabilities, and Skills

• Prior experience in custody operation services or prime brokerage.
• Ability to work closely with business partners and interact with all staff levels.
• Proficient in using banking software, systems, and data analytics tools, with strong leadership and team management skills.
• Strategic thinking coupled with practical execution, strong analytical and problem-solving skills, and ability to manage through a changing business landscape.
• Bachelor's Degree required or equivalent experience.