JPMorgan Client Service Account Manager - Vice President 

United States, Texas, Houston 

269590902

As a Client Service Account Manager, within J.P. Morgan Payments Client Service, you will support a portfolio of eCommerce and Fintech clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job Responsibilities:

• Act as a key advisor to the client, providing advice/consultation on decision making.
• Act as a proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction.
• Act as the client’s central point of resolution and escalation for service issues, liaising with bank partners to manage issues.
• Convey complex ideas and client issues with confidence.
• Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.
• Adhere to and ensure client's compliance with risk policies/practices and educate clients on new legal/regulatory/cyber changes.
• Advocate for the client as the single point of contact to the JPMC Regional Service Teams, Technology Production Management, and Operations.

Required Qualifications, Skills, and Capabilities:

• Minimum of 7+ years of relevant industry and/or client service experience.
• Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions.
• Technical knowledge/comprehension to recommend value-added solutions for clients and partners.
• Excellent communication, collaboration, presentation, negotiation, and consultative skills.
• Manages time effectively in a fast-paced environment; demonstrating the ability to balance competing priorities and deliver on commitments, does not require close supervision.
• Ability to lead complex issues, engage appropriate business and external partners, and influence at all levels; with the ability to assess the big picture in complex situations.

Preferred Qualifications, Skills, and Capabilities:

• Knowledge of modern/high-volume payment APIs, file-based transmissions, SWIFT, and Host to Host.