Microsoft Technical Support Engineering- Storage & High availability 

Taiwan, Taoyuan City 

421260969

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
English Language: fluent in reading, writing and speaking.

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience

Windows System Administration, Configuration, including a good basic understanding of:
• Registry
• File Storage
• User Accounts and Access Control
• Event Logs and Auditing
• Performance, Resource Monitor
• Networking (TCP, IP)

• Experience with virtualization (Hyper-V is added advantage).
• Familiarity with additional Backup tools and storage solutions.
• Knowledge of Installation/Setup and troubleshooting - Failover Clustering, backup tools, Hyper-V, Docker, Kubernetes, and storage solutions.
• Troubleshoot and resolve issues related to Windows Failover Clustering, backup tools, Hyper-V, Docker, Kubernetes, and storage solutions, S2D (Software Defined Storage / Hyperconverged environments).
• Knowledge of Azure VM is an added advantage.

Preferred Qualifications:
Failover Clustering
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Network Tracing and analysis
Network Virtualisation (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools
Azure fundamentals with experience in resource deployment using ARM templates, bicep. etc

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.