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Microsoft Technical Support Engineering Taiwan, Taoyuan City 169906823
17.07.2025
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Required Qualifications
• 1+ year(s) technical support, technical consulting experience, or information technology experience OR experience working in a multi-cultural or global team environment OR Bachelor's Degree in Computer Science, Information Technology (IT), Business Operatios or Communications or related field.
• Experience working in a multicultural or global team environment
• This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.
Preferred Qualifications
• Experience problem solving and providing solutions to customers
• Customer Support experience for large corporate customers[
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Responsibilities
• Response and Resolution: You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.
• Operate in a fast-paced, customer-facing environment, balancing multiple cases and priorities
• Strong written and verbal communication skills to effectively explain technical issues to both technical and non-technical audiences
• Commitment to a growth mindset, continuous learning, and collaboration across functions
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