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Nova Field Service Engineer 
Japan, Chitose 
419491940

13.08.2024
Role Description

Position: Field Service Engineer

Duration: Permanent

Interview Process: 3 rounds - final will be with the Country Manager

Responsibilities

What you will be doing

You will be joining “Service Team “

  • We contribute the support and provide unique customer value around in Japan Service Team.
  • We take everyone is important partner and respect each other’s’ opinion.
  • You can learn the advance technical skills and collaborate with leading customers across the globe.
  • Teamwork is ours’ spirit; we are the team to make impossible to possible.
  • Come as you are, do what you love and grow with team.

What will you do as “Field Service Engineer”?

  • Provide project handling and customer support, including modifying, troubleshooting, diagnosing, installing, customer training, and repairing NOVA systems.
  • Act as the primary liaison between NOVA Japan and customers, overseeing system performance, data collection, reporting, and customer satisfaction.
  • Quantify system performance using statistical techniques, ensuring system-to-system matching.
  • Coordinate all service activities with customers to maximize system uptime.
Requirements

Requirements

  • Education: Bachelor's or Master's in Mechanical Engineering or relevant field.
  • Experience: 2+ years in testing and troubleshooting semiconductor wafer metrology systems preferred.
  • Knowledge: Understanding of semiconductor tech; vacuum chamber experience a plus.
  • Flexibility: Willingness to work shifts and provide overseas support.
  • Language: Proficient in English and Japanese (JLPT N1), both written and verbal.

That special something you bring in

  • Continuous Learning : Never stop growing.
  • Open-Minded Collaboration : Communicate well, work effectively in teams.
  • Resilience under Pressure : Thrive in high-pressure situations.
  • Customer-Centric Focus : Prioritize excellent customer service.
  • Autonomy and Interpersonal Skills : Work independently yet excel in interactions.

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