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Nova Field Service Engineer Japan, Chitose 419491940
13.08.2024
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Role Description
Position: Field Service Engineer
Duration: Permanent
Interview Process: 3 rounds - final will be with the Country Manager
Responsibilities
What you will be doing
You will be joining “Service Team “
- We contribute the support and provide unique customer value around in Japan Service Team.
- We take everyone is important partner and respect each other’s’ opinion.
- You can learn the advance technical skills and collaborate with leading customers across the globe.
- Teamwork is ours’ spirit; we are the team to make impossible to possible.
- Come as you are, do what you love and grow with team.
What will you do as “Field Service Engineer”?
- Provide project handling and customer support, including modifying, troubleshooting, diagnosing, installing, customer training, and repairing NOVA systems.
- Act as the primary liaison between NOVA Japan and customers, overseeing system performance, data collection, reporting, and customer satisfaction.
- Quantify system performance using statistical techniques, ensuring system-to-system matching.
- Coordinate all service activities with customers to maximize system uptime.
Requirements
Requirements
- Education: Bachelor's or Master's in Mechanical Engineering or relevant field.
- Experience: 2+ years in testing and troubleshooting semiconductor wafer metrology systems preferred.
- Knowledge: Understanding of semiconductor tech; vacuum chamber experience a plus.
- Flexibility: Willingness to work shifts and provide overseas support.
- Language: Proficient in English and Japanese (JLPT N1), both written and verbal.
That special something you bring in
- Continuous Learning : Never stop growing.
- Open-Minded Collaboration : Communicate well, work effectively in teams.
- Resilience under Pressure : Thrive in high-pressure situations.
- Customer-Centric Focus : Prioritize excellent customer service.
- Autonomy and Interpersonal Skills : Work independently yet excel in interactions.
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