Microsoft Customer Experience Program Manager 

Taiwan, Taoyuan City 

417814783

You will provide consultative services to customers to safeguard and expand our core business, while simultaneously innovating and experimenting with solutions for future growth.

Tand exploring experimental solutionThis position requiresffective communication skills in both Japanese and English, meticulous attention to detail, diligent follow-through, and the ability to manage a high volume of responsibilities efficiently.

in a fast-paced environment

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• Ability to deliver services in both Japanese and English.
• Proven experience in one or more in the following areas:SaaS implementation,Customer Success,Professional Services,IT Service Delivery,Project/Program management,TechnologyServices and/orConsulting,HR consulting
  • OR equivalent experience.
• Proven skills inallfollowing areas:Strategic account managementand/orstakeholder management, Project/Program management, Presentations/

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Experience creating and transforming consulting solutions to drive scale andimpact, preferably in a Saas company.
• Change Managementexperience and certification(i.e.Proscicertification).
• Experience in statistics, survey design, andorganizationalpsychology/people theories.
• Storytelling skills with data.
• Organizational Development skills.
• Employee experience / Engagement product knowledge.
• Technical trouble shootingskills.
• Escalation managementskills.

• Account Management: Actively oversee customer health and mitigate risks,manage escalations, andensuring renewal and upsell opportunities. Develop success plans and provide recommendations.

• Consultation Service Delivery

• : Gather customer feedback, coordinate team resources to address issues,identify

• Product Subject Matter Expert: Proactively address complexproducts

• Discovery and Experimentation: Partner withvariousMicrosoft teams on experimental projects with customers to explore business growthopportunities,developinnovativesolutions,and build onutilizingavailable resources and self-learning.