The salary for this position is $90,900 - $135,700. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Key Responsibilities
- Make travel arrangements daily or weekly basis.
- Be capable of traveling at a moment notice weekday or weekend.
- Carry mechanical and electrical tools from job to job, including laptop and tool case.
- Discuss objectives with the customer when on-site.
- Develop or follow a schedule for completion of objectives while on-site.
- Perform or assist with mechanical and electrical installation or modification to Intelligrated and Legacy equipment.
- Troubleshoot and debug all issues including mechanical, electrical, or programming using the provided drawings, direction or write sections of the PLC program.
- Must be fluent with 3 or more PLC programming software packages
- Modify, adjust, or develop robotic application code.
- Mark-up drawings (Red Line) with any updates or changes as required.
- Communicate issues, successes, and delays with the Customer, project manager, team members and regional management daily. This may include but not exclusive to Electronic Issue Reports.
- Participate in a closeout meeting with the Office and the Customer at completion of each assignment.
- Write a detailed daily / weekly report for each job location and send to the office.
- Complete a weekly electronic expense report and send in the receipts to the office.
- Send all copies of programs, redline drawings, and weekly reports to the office for proper archival at completion of job.
- Train and support Customer Service Technicians on the equipment operation and PLC controls where required or necessary.
- Lead and complete projects
- Monitoring and approving company purchase card purchases for assigned direct reports.
- Monitoring and approving travel purchases for assigned direct reports.
- Full HPD development and mentoring for assigned direct reports.
YOU MUST HAVE
- Bachelor’s degree in engineering and 3 year of field experience in material handling.
- Associate degree in engineering and 5 years of field experience in material handling.
- 10 years of experience considered in lieu of degree.
- Prior Customer Service Experience is desirable.
- Must have PLC programming and diagnostic proficiency with 3 types of industrial controllers.
- Must be proficient with Microsoft Office products and Operating Systems.
- Must have a strong mechanical, hydraulic, and electrical aptitude and experience.
- Working experience with electrical wiring and reading of schematics.
- Must have excellent problem solving and troubleshooting skills.
- Must have strong communication skills, both verbal and written
- Must have good organizational and time management skills.
- Ability to work independently, self-starter, and with our team.
- Ability to travel over 85% of the year.
- Valid Driver’s License for any traveling position.
WE VALUE - Previous industry experience
- Excellent communication skills
- Demonstrated ability to influence at varying levels across the organization
- Demonstrated ability to operate independently
- Ability to use experience to appropriately apply the established standards
- Demonstrated ability to effective manage a team
- Previous customer service experience
We offer a full benefits package that includes medical, dental, vision, 401(k), flexible vacation and education assistance. Benefits provided may differ by role and location.
Additional Information - JOB ID: HRD231138
- Category: Customer Experience
- Location: 3721 Douglas Boulevard, Suite 345,Roseville,California,95661,United States
- Nonexempt