Boston Scientific Support Coordinator GEM South 

Egypt, Cairo, Cairo 

416991639

Key Responsibilities

· Act as the point of contact for all Remote Technologies initiatives in Growth Emerging Markets South, ensuring seamless adoption and integration into customer workflows.

· Collaborate with internal teams and distributors to promote and deploy remote solutions across the region to enable commercial drive in the region.

· Provide on-the-ground technical support to teams in the field, ensuring seamless setup, coordination, and execution of remote technologies during customer engagements.

· Serve as the first point of contact for technical support, troubleshooting and use case inquiries.

· Work closely with hospital staff including IT and biomedical teams to coordinate the effective use of remote technologies during procedures and engagements.

· Maintain the adoption and implementation of Remote Technologies by following up on internal processes and support efficient operations and scalability.

· Participate in internal and customer events to promote remote technologies and raise awareness of their value proposition.

· Support change management initiatives, providing regular trainings to internal and external stakeholders on remote technologies.

· Track and report KPIs, ensuring alignment with regional goals. Gather customer feedback and market insights to refine value propositions and align with regional needs.

Role Requirements

· Bachelor’s degree in IT, Telecommunications, Biomedical Engineering, or a related field.

· 1-2 years of experience in a similar role within healthcare, technology or telecom industries.

· Change management mindset with agility, proactivity and problem-solving skills.

· Excellent communication and interpersonal skills, with fluency in Arabic and English.

· Competency in MS Office and strong IT/Telecom technical knowledge is preferred.

· This position requires frequent domestic and international travel.