NICE Senior Specialist Technical Account Manager Actimize 

India, Maharashtra, Pune 

411015423

We're seeking a seasoned Customer Success Manager with a proven track record of building strong relationships and driving success for assigned accounts. You will play a crucial role in ensuring our customers maximize the value of Actimize solutions, fostering long-term partnerships, and advocating for continuous improvement.

How will you make an impact?

• Become a trusted advisor to assigned accounts, maximizing their value from Actimize solutions, and driving measurable improvements in satisfaction, retention, and growth.
• Be the voice of the customer within the organization, ensuring their needs are heard and addressed, leading to continuous product and service improvement.

Have you got what it takes?

• 10+ years of experience in a Customer Success role or related field within leading IT/product-based companies.
• Proven track record of building and maintaining strong client relationships.
• Experience with CRM systems and knowledge base development.

You will have an advantage if you also have:

• Practice capturing valuable customer insights and best practices, contributing to a robust knowledge base that benefits the entire organization.

Director
Individual Contributor