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What you´ll do:
· Prepare contract documents (Service Change Form) to start changes in consumption of infrastructure, software licenses, and services as required by the customer.
· Prepare monthly Balance Statements and manage Fund balances – Person should be able to understand each customer’s contract to manage the fund.
· Reviewing incoming inquiries and perform calculations checking against contractual documents and consumption records.
· Be dedicated point of contact for internal customers for consumption related topics.
· Proactively interacts with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Revenue Recognition).
· Use own initiative to improve processes and drive efficiency in the team.
· Actively contribute to complex cases resolution.
· Create and maintain cluster specific SOP database / Support knowledgebase.
What you bring:
· Knowledge of SAP systems and it’s usage.
· Commercial Private Cloud knowledge (preferred).
· Advanced Excel knowledge, Power BI is a plus.
· Knowledge in accounting and controlling.
· Knowledge on process management and equivalent are a plus.
· Analytical and problem-solving skills with a strong focus on high-quality results
· Intrinsically motivated, willing to learn and to support team colleagues enthusiastically.
· Quick learner, adaptable, able to use own initiative with excellent attention to detail.
· Enjoy working in a fast-changing environment.
· Excellent communication skills, team player, positive attitude and open to feedback.
· Dedicated to customer success with a strong customer focus.
· Excellent verbal and written communication skills in English language.
· German Language is highly appreciated.
· University degree in Accounting, Finance, Business Administration, Industrial Engineering, Economics, or related fields.
· 2 – 5 years of experience in Finance, Accounting, Controlling or Related Departments.
· Knowledge of SAP support modules and CRM or DED or PQA are an advantage.
· Ability to work with globally distributed cross-functional teams.
· Proven track record of execution capabilities for complex topics.
· Proven ability to quickly become an expert in a specific topic while not losing track of the big picture
Job Segment:ERP, Cloud, Operations Manager, Industrial Engineer, CRM, Technology, Operations, Engineering
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