BMC Associate Platform Systems Admin 

India, Maharashtra 

409056672

BU Description:

Primary Roles and Responsibilities:

As a Desktop System administrator, you will be responsible -

• To provide day-by-day support for desktop and laptop, on-site or ‘remote support’ to end-users for India locations. The normal working hours would be India general or EMEA shift
• Effective communication and ability to solve issues of business leaders and executives
• Strong knowledge of MacOS, MAC hardware, Windows, and Mobile support
• Hands-on experience with Incident management by responding, documenting, customer communication and closure of incoming tickets as per agreed SLA and meeting other organizational KPIs like CSAT, MTTR etc.
• Active participation in employee Onboarding/Off-boarding process, PC Refresh program and old IT hardware reclamation as per best practices
• Typically, you shall provide support across hardware and software issues for Windows and MAC.
• Responsible for handling issues related to new mobile devices (MDM), VPN, O365, printer, endpoint backup, business applications and cross-functional team coordination as and when needed
• Strong believer in innovation by coming up with new technology solutions and driving automation as and when needed
• Active participation in ongoing IT projects and meeting deadlines by completing tasks on time
• Effective documentation of processes, and policies and keeping them up to date
• Ability to work under pressure to meet deadlines by doing multitasking

• Experience in Windows 11 and latest MacOS
• Microsoft Office O365 Suite
• Fundamental knowledge of Process Automation
• Expertise in endpoint hardware troubleshooting
• Active Directory (*user/server admin/permissions)
• Microsoft Teams and Skype for Business
• Virtual desktop (*AWS Workspace/VMware/Parallels)
• MDM, mobile device management (*Airwatch)
• McAfee / CrowdStrike / Encryption (*McAfee and Bitlocker)
• Endpoint Management tools: BCM / JAMF
• Incident Management / ITIL Practices
• Ticketing systems (*Remedy, JIRA etc)

• Proactive: Comfortable working on your own initiative, anticipate trending issues before they happen and be vocal when requiring assistance or simply wishing to share/discuss.
• Flexibility: Willingness to adapt to the constantly changing demands of the business.
• Virtual Team Player: You will be an integral part of our global team spread across various locations so you should be comfortable reaching out and working in a truly virtual and collaborative team environment.