Experience in Windows 11 and latest MacOS
Microsoft Office O365 Suite
Fundamental knowledge of Process Automation
Expertise in endpoint hardware troubleshooting
Active Directory (*user/server admin/permissions)
Microsoft Teams and Skype for Business
Virtual desktop (*AWS Workspace/VMware/Parallels)
MDM, mobile device management (*Airwatch)
McAfee / CrowdStrike / Encryption (*McAfee and Bitlocker)
Endpoint Management tools: BCM / JAMF
Incident Management / ITIL Practices
Ticketing systems (*Remedy, JIRA etc)