BMC Associate Platform Systems Admin 

United States, Texas 

453701028

Key Responsibilities:

• Support end-users across the United States, Canada, and South America.
• Manage and troubleshoot IT hardware including laptops, desktops, mobile devices, tablets, and Apple Macs.
• Image and set up Windows and Mac devices.
• Handle incoming requests for new mobile device orders, coordinating with regional carriers as defined by BMC.
• Assist in IT asset management, including tracking, recovery, and recycling of old assets.
• Provide support for Windows 11, MacBook iOS, Office 365, McAfee, anti-virus software, BitLocker, encryption, network printers, Outlook, SharePoint, Microsoft Teams, Active Directory (user/server admin/permissions), JAMF, CrowdStrike, Beyond Identity, Commvault, and Zoom.
• Support unified communications platforms, including video conferencing and VOIP systems; knowledge of Polycom is a bonus.
• Perform on-call duties, including working early or late as needed.
• Manage mobile device desktop (AirWatch) and AWS Virtual Desktop (VMware/Parallels).
• Handle stressful end-user situations professionally.
• Contribute ideas and improvements to work processes across multiple locations.