NICE Program Manager 

United States, New Jersey 

408622356

How will you make an impact?

• Develop and implement change management initiatives and support adoption of new processes across the organization.
• Lead the Change Advisory Board meetings and ensure all changes are reviewed and assessed with change management best practices.
• Create standardized communication plan to ensure stakeholders are informed and engaged through the change management process.
• Create training documentation to support the rollout and adoption of new processes.
• Define and track key KPIs to measure success of change initiatives and communicate results to leadership.
• Encourage feedback, identify improvement opportunities and implement best practices in change management.

The ideal candidate for this position will have experience in change management with a minimum of 3 years in a similar role. Additional requirements include:

• Strong understanding of change management principles
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams.
• Ability to build strong relationships and influence stakeholders.
• Strong analytical skills and drive decisions with data analysis.
• Proficiency in ServiceNow and ITIL certifications is highly desired.

Individual Contributor