Microsoft Technical / Developer Support Engineer - Compliance 

Taiwan, Taoyuan City 

407598012

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience
• OR equivalent experience

Technical requirements:

• Proficiency writing and/or debugging applications in a programming language like C#, C++, JavaScript, Java, or similar.
• Proficiency writing and/or debugging applications which make use of REST APIs, and/or the Microsoft Graph.
• Proficiency with network debugging or tracing using tools like WireShark.

Preferred Qualifications:

• Relevant Cybersecurity certifications are preferent (CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, )
• Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
• Ability to effectively communicate with customer managers and executives on technical and business issues.
• Organization, time management, project management, and negotiation skills.
• 3+ years of experience providing support for enterprise level premier customers.
• Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
• 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
• Cross-platform experience on Windows, Linux, Mac, or mobile.
• Service Fabric or Cloud Service experience.

English Language: confident in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.