Microsoft Technical Support Engineer SCIM Compliance 

Taiwan, Taoyuan City 

638427066

Minimum requirements:
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience

• Strong understanding of Microsoft 365 Compliance workloads , including:
  • Sensitivity Labels (encryption, auto-labeling, content marking)
  • Retention policies & records management
  • eDiscovery workflows : search, hold, review sets, export
  • DLP configuration and policy troubleshooting (Exchange, SharePoint, Teams, Endpoint)
  • Email Archiving flow
• Proficiency in PowerShell (e.g.,Get-ComplianceSearch,New-CaseHoldPolicy,Search-UnifiedAuditLog)
• Familiarity with reading message traces, audit logs, and telemetry
• Experience supporting or using Microsoft 365 Defender , Security & Compliance Center.

• Hands-on experience with:
  • Graph API for compliance data access
  • Information Barriers , Insider Risk policies , or Communication Compliance
  • Exchange Online Protection (EOP) or Defender for Office 365
• Microsoft certifications:
  • SC-400: Microsoft Information Protection Administrator
  • SC-200 / SC-300 or equivalent experience

This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations of Monday to Friday from 9:00AM to 6:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 7:00am to 4:00pm.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.