Citi Group Citi Retail Services CRS Marketing Excellence Lead Senior Vice President 

United States, Illinois 

406974792

Responsibilities

• Proactively identify and lead opportunities to automate, streamline and simplify CRS Marketing business processes and operations to address control objectives.
• Develop strategies to align, integrate and (as needed) differentiate Citi Retail Services Marketing operating processes, procedures, tools, and controls with other areas of the Marketing and Franchise Development organization
• Ensure organizational preparedness and execution readiness activities related to the rollout of new or modified processes, operating platforms and business tools
• Lead efforts to address customer complaints and key customer experience pain points
• Monitor dashboards and reporting and mobilize resources across team to reinforce operational excellence and improve process design and execution, inclusive of embedded controls.
• Flawlessly execute assigned controls as required on behalf of function supported and act as process owner delegate to the functional head as needed.
• Become SME on governance processes for marketing programs executed by CRS partners.
• Serve as central point of contact that represents the function head and organization of 60+ as a business SME for requests stemming from activities such as audits, exams, process reviews, issue management and control challenges. Engage cross-functional stakeholders as needed, gathering and quality controlling artifacts, and penning responses.
• Create and deliver impactful communications to a wide variety of audiences and levels within the organization across the business, Legal, Compliance, Audit and other key partners.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 10+ years of experience in marketing governance, risk, controls, and/or related governance roles, with significant experience in consumer financial services. Experience with Partner Marketing and/or B2B2C business models preferred.
• Excellent communication skills, with ability to partner effectively with various levels within the organization and influence key decisions.
• Ability to navigate complex organizational processes and synthesize learnings to clearly and succinctly represent business points of view within highly sensitive audits and exams
• Comfortable in ambiguous situations, self-starter and self-learner.
• Demonstrates a flexible approach and resilience to setbacks.
• Multi-tasking skills with ability to manage competing priorities and meet strict deadlines.

Education

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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