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MSD Patient Access Specialist Field-based 
Vietnam, Ho Chi Minh City 
404911755

29.06.2025

Job Description

Customers / stakeholders management

  • Develop customer management planning, including but not limited to customer profiling, territories analysis, process mapping, engagement planning & tracking
  • Build adoption and handle queries of targeted HCPs on PAP program with content, reach, frequency as per approved communication plan
  • Engage & build endorsement with senior stakeholders at territories (board of director, key opinion leader, program owner, department head…)
  • Conduct approved activities to ensure effective communication HCPs
  • Be in close connection & foster collaboration among internal (field force & office team) & external stakeholders (hospital, program partner…)

Program execution & management

  • Lead all aspects of change management process at assigned territories for program
  • Follow-up documentation process, regulatory & compliance requirement to endure seamless operation at territories
  • Monitor field implementation staff from vendors to ensure all operation of program in hospitals being executed as per re-designed E2E process and our company SOP/policies.
  • Address programs implementation issues proactively, feedback for Program Owner in improvement of current PAP operation process and input for development of new component or new programs
  • Monitor program performance metrics and drive for improvement

Insight generation

  • Liaise with hospital key stakeholders getting input/feedback to support other operations such as hospitals contract, FOC delivery and management.
  • Timeline collect, analyze and report territories’ insight to internal stakeholders, including customer adoption, territories process mapping & key event…)
  • Involve in planning of future initiatives/ program, though integrate field insight with product strategy & program direction

Education:

  • Graduate from pharmaceutical, medicine universities or related academic backgrounds

Desired experience:

  • Customer-facing experiences, raging from sales, market access & tender, account management…preferably in Pharmaceutical MNC
  • Experience with hospital process
  • Experience with oncology, specialty care & rare diseases, as well as patient support programs is a plus but not compulsory

Key competencies:

  • Customer & territories planning
  • Process mapping & development at hospital level
  • Excellence communication toward HCPs, including F2F and digital-based
  • Ability to engage & manage senior stakeholders
  • Collaboration fostering and influencing skills
  • Strong analysis skillset, including context analysis & insight generation
  • Understanding and application of product profile & strategy, regulatory & compliance requirement in program management

Other:

  • Passionate toward saving and improving patients’ lives through professional actions
  • Proactive and highly committed to support and deliver results
  • High Sense of Ownership and accountability for achievement
  • Highly organized and self-disciplined
  • High level of integrity and good morals
  • Self-motivated and good team player
  • Open to changes and continuous challenges

Current Contingent Workers apply


Not Applicable


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