MSD Patient Access Specialist Field-based 

Vietnam, Ho Chi Minh City 

404911755

Job Description

Customers / stakeholders management

• Develop customer management planning, including but not limited to customer profiling, territories analysis, process mapping, engagement planning & tracking
• Build adoption and handle queries of targeted HCPs on PAP program with content, reach, frequency as per approved communication plan
• Engage & build endorsement with senior stakeholders at territories (board of director, key opinion leader, program owner, department head…)
• Conduct approved activities to ensure effective communication HCPs
• Be in close connection & foster collaboration among internal (field force & office team) & external stakeholders (hospital, program partner…)

Program execution & management

• Lead all aspects of change management process at assigned territories for program
• Follow-up documentation process, regulatory & compliance requirement to endure seamless operation at territories
• Monitor field implementation staff from vendors to ensure all operation of program in hospitals being executed as per re-designed E2E process and our company SOP/policies.
• Address programs implementation issues proactively, feedback for Program Owner in improvement of current PAP operation process and input for development of new component or new programs
• Monitor program performance metrics and drive for improvement

Insight generation

• Liaise with hospital key stakeholders getting input/feedback to support other operations such as hospitals contract, FOC delivery and management.
• Timeline collect, analyze and report territories’ insight to internal stakeholders, including customer adoption, territories process mapping & key event…)
• Involve in planning of future initiatives/ program, though integrate field insight with product strategy & program direction

Education:

• Graduate from pharmaceutical, medicine universities or related academic backgrounds

Desired experience:

• Customer-facing experiences, raging from sales, market access & tender, account management…preferably in Pharmaceutical MNC
• Experience with hospital process
• Experience with oncology, specialty care & rare diseases, as well as patient support programs is a plus but not compulsory

Key competencies:

• Customer & territories planning
• Process mapping & development at hospital level
• Excellence communication toward HCPs, including F2F and digital-based
• Ability to engage & manage senior stakeholders
• Collaboration fostering and influencing skills
• Strong analysis skillset, including context analysis & insight generation
• Understanding and application of product profile & strategy, regulatory & compliance requirement in program management

Other:

• Passionate toward saving and improving patients’ lives through professional actions
• Proactive and highly committed to support and deliver results
• High Sense of Ownership and accountability for achievement
• Highly organized and self-disciplined
• High level of integrity and good morals
• Self-motivated and good team player
• Open to changes and continuous challenges

Current Contingent Workers apply

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