Citi Group KYC Operations Senior Group Manager - C15 

United States, Florida, Jacksonville 

404119948

Responsibilities:

• Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards
• Managing capacity planning and operational performance scorecards
• Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected
• Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level
• Adapt to changes in KYC client population, regulatory commitments, internal compliance commitments, etc., as appropriate
• Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc.
• Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program
• Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams / KYC commitments
• Directly engage global Core functions (e.g., Re-Engineering, Business Solutions and Support, Controls and the Business Management Office) during CitiKYC, process improvement projects, CitiKYC system releases and preparation of management reporting material
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience preferred
• Experience in people management

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Anticipated Posting Close Date:

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