Citi Group KYC Operations Group Manager 

Costa Rica 

350292369

Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues.

Identify and escalate trends, issues, technology drivers that impact red flags as necessary to detect money laundering and/or terrorist financing to senior management associated with highly sensitive, high profile complex client relationships within the Wealth portfolio.

Oversight of KYC reviews and associated due diligence with a focus on continuous improvement, partnering and communicating with other areas of the business.

Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and asset associated with Wealth portfolio client relationship. Ensure proper and effective governance of tasks and processes with reference to internal policy, external regulation as well as country compliance rules and regulations.

Production and Quality Management - drive continuous improvements to quality of data, control reporting and associated metrics to increase global consistency, a key component to deliver will be owning scorecard and metric accountability, creating a strategic and consistent roadmap that supports overall processes and excellent communication both vertically and horizontally.

Responsibilities including but not limited to overall VOE, R&R, Talent development, talent acquisition/retention etc.

Assume SR Business Unit CSC CR AML Compliance/Control functional responsibilities that may include but are not limited to: Comply with monitoring and control requirements towards the CSC CR Risk and Control, with the purpose of maintaining standardized reporting alignment, transparency, and collaboration with local management.

Comply with site requirements to liaise with other support groups, such as Citi Realty Services (CRS), Business Travel & Services (BTSS), Citi Security and Investigative Services (CSIS), Citi Technology Infrastructure (CTI), etc.

Adhere to Costa Rica local polices for all employees and staff of the CSC CR Units (i.e. CSC CR Units are required to provide timely indication of exit/ downsizing plans and, in such case, clarity on sending business’ responsibilities/liabilities to customers, employees and regulatory authorities).

Qualifications:

• 10+ years’ experience in a related role with extensive experience in Financial Services business, functional and people management. AML/KYC experience preferred.

• Anti-Money Laundering (AML) Certification is a plus.

• 10+ years’ experience managing managers or large operations teams.

• Ability to analyze a process and recommend ways to improve quality, controls, and efficiency

• Attention to detail with strong ability to drive execution and productivity of large teams

• Proficient in English (Written and Verbal).

• Self-starter who proactively identifies gaps in processes and seeks to improve existing controls and streamline processes both from a tactical short-term viewpoint and strategic long-term perspective

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to influence, communicate and coordinate effectively with a wide range of people across different functions, levels of seniority, and senior leadership.

• Ability to rationalize and work through organizational change. Proven track record in terms of evaluating process performance across key metrics and envisioning ways to simplify/reengineer the process to create significant improvement across all key variables

• Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment.

• Familiarity with policy and understanding of regulatory requirements

• Comprehensive knowledge of commercial awareness, banking, or credit cards

• Proficient experience with Microsoft Power point, excel and word.

• This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Experience in Talent Development.

Education:

• Bachelor’s/University degree, Master’s degree preferred or relevant experience

*Relocation assistance may be considered.*

Time Type:

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