Citi Group KYC Operations Manager 

Costa Rica 

171830737

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience in Operations, Know Your Customer (KYC), Anti-Money Laundering (AML), or Compliance.
• 3-5 years of experience as People Manager.
• Subject Matter Expert in KYC, AML, and/or Compliance with solid understanding of Citi's local regulations.
• Ability to work under pressure with proven record of managing high workload with effective prioritization.
• Excellent written and verbal communication skills. Bilingual English and Spanish.
• Professional leader with superior presentation skills
• Self-starter with natural ability to drive initiative and projects forward.
• Excellent organizational and planning skills.
• Excellent customer interaction and management skills.
• Negotiation and decision making/problem solving skills
• Superior interpersonal skills. Able to communicate with internal and external business partners.

Education:

• Bachelor's degree/University degree or equivalent experience

Time Type:

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