Amazon Sr Seller Coaching Specialist 

India, Telangana, Hyderabad 

401815892

Key job responsibilities
Key job responsibilities
• Conduct trainings and provide mentoring + ad-hoc support to the investigations specialist for the stream
• Maintain SOP excellence
• Handle escalations & special cases for Seller Coaching
• Perform SIM quantity and health check
• Deep dives into complex changes to help process improvement and/or updates on Help pages and Workflows
• Support Investigation specialist development reporting performance and gaps to Team Manager
• Act as Team Lead backup to report performance on Program to PMs in WBR / MBR
• Collaborate with the Product/Program Management team to drive seller adoption via coaching programs, and track seller adoption on a weekly basis to derive actionable insights from data.
• Communicating with stakeholders at multiple levels and dynamically enable business, product, engineering, and data analytics teams to define and deliver solutions

• 3+ years or relevant professional experience, in customer facing, analytical roles.
• Excellent written and verbal communication skills (English).
• Ability to build strong relationships with stakeholders and key partners for the program.
• Experience in data analysis, solid working knowledge of SQL knowledge and MS Excel proficiency is mandatory.
• Strong business judgement,driven by problem solving and analytical capabilities.
• Ability to roll up sleeves and operate as an individual contributor to get the job done; at the same time be able to guide stakeholders toward an objective.
• Cooperating with other departments and stakeholders closely (e.g. Program Manager, Product Manager,Tech/ BI team to improve an overall quality of decision-making and services provided by Amazon

• Ability to thrive in an ambiguous environment
• Highly organized, solution driven and results oriented
• Ability to prioritize and manage multiple responsibilities
• Sound business judgment, proven ability to influence others
• Experience communicating with technical and non-technical stakeholders across multiple business units • Experience working in a cross-functional capacity and a proven track record of delivering operational excellence.
• Another language (German, French, Mandarin or other) is welcomed.