Boston Scientific Service Support Specialist 

United States, Minnesota, Arden Hills 

401263415

US-MN-Arden Hills

About the role:

The Service Support Specialist will manage capital equipment service programs in support of sales, marketing, and service operations for capital equipment globally.

Your Responsibilities Will Include:

• Manage service programs in support of equipment installations, evaluations, relocations, upgrades, and associated activities including the monitoring, review, and debrief of Global Service Management System activities.
• Supports business processes by gathering information, analyzing requirements, and defining and documenting problems related to Service Support and TAC processes.
• Responsible for corrective actions driving long-term improvements in Service Support and TAC processes.
• Coordinates program related product launch communications and meetings to inform stakeholders of launch dates and requirements.
• Facilitates discussions and attends pre-launch related meetings with Service Development, Technical Support, Manufacturing, Marketing, QA, Sales, Supply Chain, and Inventory to ensure adequate preparation, communication, and adherence to launch plans.
• Provides support, monitoring, and maintenance for divisional projects.
• Supports TAC team members addressing program specific customer-related issues.
• Provides guidance and training to team members on the implementation of short and long-term system improvements.
• Works closely with stakeholders to manage Installation Planning activities including but not limited to determining the appropriate configuration of parts and equipment, scheduling, and logistics.
• Supports marketing launch and Limited Market Release strategy by implementing appropriate internal business processes and assists in the training/communication of the processes with the sales force.

Required Qualifications:

• College degree or equivalent experience working in medical device industry, or similar regulated environment
• 2+ years experience working in role supporting Sales Operations &/OR Service Operations
• Experience with Quality & Business Systems

Preferred Qualifications:

• Bachelor’s degree preferred
• Preferred experience includes working in a field service organization, material handling documentation, inventory maintenance, calibration, procurement, global operations or distribution environments.
• 1-3 years experience in SAP, SalesForce

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.