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• Act as a subject matter expert for ServiceNow solution definitions
• Prepare and lead functional design workshops including the creation of design specifications based on ServiceNow out-of-the-box functionality and client requirements
• Qualify client requirements through validation of “needs” versus “wants”
• Providing creative solutions to resolve business problems via customer requirements based on technology, process gaps and cultural challenges
• Communicate technical problems and solutions to both technical and non-technical audience
• Work with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries
• Support technical design activities
• Assist with gap analysis highlighting current state, future state, client needs and good practices
• Communicate in formal presentation settings including medium sized groups, internal and external project teams
• Establish credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues
• Identify opportunities for improvement within existing service operations and core propositions related to ServiceNow
• Comprehensive experience in
Required Technical and Professional Expertise
• Experience in delivering ServiceNow solutions
• Ability to produce documentation on various levels including technical and customer facing
• At least 5+ years experience working in a client-facing consulting or service delivery role within the IT services industry and risk/compliance management
• Expertise in crafting ServiceNow service solutions that integrate with client service structures and operating models
• Excellent verbal, written communication and presentation skills together with the ability to deliver customer presentations at a senior level
• ServiceNow Implementation Specialist Certification
• Understanding of Agile delivery methodologies
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