IBM ServiceNow Functional Consultant 

Singapore, Singapore 

400739925

• Act as a subject matter expert for ServiceNow solution definitions

• Prepare and lead functional design workshops including the creation of design specifications based on ServiceNow out-of-the-box functionality and client requirements

• Qualify client requirements through validation of “needs” versus “wants”

• Providing creative solutions to resolve business problems via customer requirements based on technology, process gaps and cultural challenges

• Communicate technical problems and solutions to both technical and non-technical audience

• Work with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries

• Support technical design activities

• Assist with gap analysis highlighting current state, future state, client needs and good practices

• Communicate in formal presentation settings including medium sized groups, internal and external project teams

• Establish credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues

• Identify opportunities for improvement within existing service operations and core propositions related to ServiceNow
• Comprehensive experience in

Required Technical and Professional Expertise

• Experience in delivering ServiceNow solutions

• Ability to produce documentation on various levels including technical and customer facing

• At least 5+ years experience working in a client-facing consulting or service delivery role within the IT services industry and risk/compliance management

• Expertise in crafting ServiceNow service solutions that integrate with client service structures and operating models

• Excellent verbal, written communication and presentation skills together with the ability to deliver customer presentations at a senior level

• ServiceNow Implementation Specialist Certification

• Understanding of Agile delivery methodologies