Microsoft Technical Support Engineering - Purview Compliance 

Taiwan, Taoyuan City 

399642898

•+ years technical support, technical consulting experience, or information technology
o ORBachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.

• Prior exposure to Exchange or Office 365 (Exchange Online and Security & Compliance)

• Knowledge of Enterprise Messaging Administrative concepts and Security & Compliance (eDiscovery, Auditing, (DLP) Data Loss Prevention, Secure Labels, Advance Treat Protection, etc.)

•Proficiency with technical support with internal and enterprise level clients at a high level support

• Background within the cybersecurity field (End Point, cloud solutions, regulations and compliance)

• Language requirement: fluent in reading, writing and speaking English.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Preferred Qualifications:

• Familiarity with security compliance protocols

• Experience and understanding with EndPoint Security tool

Response and Resolution:

• • Reviews complex issues (e.g., multiple components of a product) and contacts customers to understandissue. Ensures customers stay informed as to the status/solution of their issue. U

• • Resolvescustomer issues through problem solving, collaboration, and research.May take escalatedissues as needed. Documents technical work and research.

• • Performs in-depth product troubleshooting and remediation when needed.

• • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• • Assistsin the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.

Product/Process Improvement:

• • Provides feedback to more senior engineers or serviceabilityteamon functionality of products based on engagements with customers. •Provides feedback to the product group for product improvement.

• • Identifiespotential defects and escalates to more senior engineers toresolve.

• • Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for toolimprovement.

• • Identifies and provides feedback to address process gaps in an effort to streamline processes andsharesbest practices broadly.

• • Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings toidentifyand communicate readiness needs to manager or readiness

• • Embody our