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Wells Fargo Lead Content Designer - Consumer Digital Channels United States, North Carolina, Charlotte 398301461
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About this role:
This is an XD Lead Content Designer role for Consumer Digital Channels.
To excel in this role, you’ll need to be an exceptional copywriter with strong content design and UX chops. You'll collaborate with other designers, product partners, and technical teams to deliver on our mission to build the best digital experience by delivering customer joy in the financial space.
In this role, you will:
Lead the creation of best-in-class digital customer experiences for our app and website
Apply a deep understanding of content design principles to develop and execute strategies that solve complex user and business challenges
Craft holistic flows and end-to-end experiences grounded in principles of user-centered design
Lead complex initiatives for web and app content design
Identify the modeling and all risk management including compliance with all federal and state laws for accessibility for all users
Review and analyze complex business and operational objectives
Complete work in accordance with all risk management, compliance and business process expectations
Make decisions in complex and multi-faceted situations requiring strong understanding of Content Design policies, procedures and/or compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives
Collaborate and consult with peers, colleagues and leadership to resolve issues and achieve goals
Required Qualifications:
5+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Ability to write compelling copy for a complicated and highly personal space – financial institution experience is not required
Understanding of how to leverage research data to build solutions that balance the needs of our users with our business goals
Skilled in story-telling: sell ideas, create coalition, and build support through excellent presentation skills
An arbiter of best practices in grammar, messaging, writing, and style
Offers content design perspective throughout the product development process, influencing strategic decisions to improve the overall experience and ensure consistency
Job Expectations:
This position is not eligible for Visa sponsorship
This position is a hybrid work model and will not be a telecommute position. Must be willing to work out of Charlotte, NC, New York, NY or San Francisco, CA approximately 3 days a week
Pay Range:
Charlotte, NC: $96,600 - $171,800
New York, NY: $115,900 - $206,100
San Francisco, CA: $115,900 - $206,100
Pay Range
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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