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Microsoft Customer Success Account Manager Australia, Victoria, Melbourne 397996970
25.06.2024
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Qualifications
- Over Fifteen years of experience managing the delivery of innovative IT solutions that demonstrate measurable impact on business outcomes.
- Demonstrated ability to develop and maintain effective long term relationships at all levels in a customer organisation.
- Broad understanding of Microsoft technologies and industry megatrends including Cloud strategies.
- Strong Program and Project Management skills including experience with adoption/change management and Benefits realisation.
- Solid understanding of service management and operations management.
- Portfolio management and account planning
- Influencing skills
- Experience in people and process capability improvement.
- Strategic and analytical thinker with an eye for detail.
- Degree or equivalent in a relevant discipline.
- Strong written and verbal communication skills
- Financial Services Industry experience (Banking preferred)
Responsibilities
- Create customer value by accelerating cloud consumption/usage, supportability, and influence upsell
- Deliver an easy and connected experience and build trust through customer centricity
- Improve customer experience with technical intensity and actioning customer feedback
- Orchestrate collaboration across the Customer Success Unit to drive better customer outcomes through cross cloud solutions delivering on the One Microsoft value
- Lead overall Delivery Governance across the account, working in partnership with the MS Account team and the customers Executive stakeholders
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