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Microsoft Customer Success Account Manager 
Australia, Victoria, Melbourne 
397996970

25.06.2024

Qualifications
  • Over Fifteen years of experience managing the delivery of innovative IT solutions that demonstrate measurable impact on business outcomes.
  • Demonstrated ability to develop and maintain effective long term relationships at all levels in a customer organisation.
  • Broad understanding of Microsoft technologies and industry megatrends including Cloud strategies.
  • Strong Program and Project Management skills including experience with adoption/change management and Benefits realisation.
  • Solid understanding of service management and operations management.
  • Portfolio management and account planning
  • Influencing skills
  • Experience in people and process capability improvement.
  • Strategic and analytical thinker with an eye for detail.
  • Degree or equivalent in a relevant discipline.
  • Strong written and verbal communication skills
  • Financial Services Industry experience (Banking preferred)
Responsibilities
  • Create customer value by accelerating cloud consumption/usage, supportability, and influence upsell
  • Deliver an easy and connected experience and build trust through customer centricity
  • Improve customer experience with technical intensity and actioning customer feedback
  • Orchestrate collaboration across the Customer Success Unit to drive better customer outcomes through cross cloud solutions delivering on the One Microsoft value
  • Lead overall Delivery Governance across the account, working in partnership with the MS Account team and the customers Executive stakeholders