Microsoft Customer Success Account Manager - Global 

Australia, Victoria, Melbourne 

283852721

You will have many opportunities to learn and grow at Microsoft.

Required/Minimum Qualifications:

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience.
• Strong understanding of Microsoft solutions such as Azure, Modern Work, and Dynamics.

Additional qualifications

• Experience in Customer Relationship Management: Proven ability to build and maintain relationships with key customer stakeholders and technical professionals.
• Technical Expertise: Ability to leverage industry and technical expertise to enable customer success and align Microsoft solutions with customer needs.
• Leadership Skills: Experience in leading business value conversations at customer executive levels, influencing and challenging senior/executive internal stakeholders, and managing program planning and stakeholder expectations.
• Project and Program Management: Ability to oversee and manage the delivery of projects and programs to achieve defined success criteria for prioritized customer solutions and workloads. Experience in identifying and mitigating blockers to consumption and driving adoption.
• Flexibility in Working Hours : Willingness to work outside of normal business hours to support global customers. Ability to adjust schedule to accommodate different time zones and urgent customer needs.
• Collaboration and Coordination: Experience in leading coordination across internal and external stakeholders.
• Customer Success Strategy: Ability to engage with customers to align objectives with Microsoft's portfolio, promote customer success strategy, and align technology with customer goals.

In the meantime, please see our , and for more information on our recruitment process.

Customer relationship management

• Builds and coaches on engagement strategies for customers, partners, and stakeholders.
• Develops and maintains relationships with key customer stakeholders and technical professionals.
• Ensures quality solution delivery through partnerships with account team leaders.
• Leads coordination across internal and external stakeholders.
• Expands relationships beyond current Unified Support contract consumers.
• Defines business outcomes and aligns Microsoft strategy with customer priorities.
• Influences key customer technical, business, and executive-level stakeholders.
• Facilitates achievement of customer business objectives by leveraging Microsoft investments.
• Maps internal roles to customer priorities and provides input into customer needs.
• Maintains and nurtures internal stakeholder relationships.
• Influences and challenges senior/executive internal stakeholders.
• Leads business value conversations at customer executive levels.
• Gathers information on business and IT objectives for customer organizations.
• Partners with account team leaders to identify customer priorities.
• Creates customer success plans and contributes to shared account plans.

Technical Relevance

• Aligns Microsoft solutions (e.g., Azure, Modern Work, Dynamics) to customer needs.
• Leverages industry and technical expertise to enable customer success.
• Identifies complex scenarios and aligns with specialists for cross-cloud solutions.
• Strengthens Microsoft's position in the cloud technology marketplace.
• Enables customer digital transformation through understanding of technology platforms.

Customer Success Leadership

• Engages with customers to align objectives with Microsoft's portfolio.
• Promotes customer success strategy and aligns technology with customer goals.
• Participates in account team planning and develops programs of work.
• Influences customer decision-making and drives operational health improvements.
• Manages program planning, stakeholder expectations, and delivery resources.
• Identifies and mitigates blockers to consumption and drives adoption.
• Partners with customers to optimize usage and maximize retention.