Microsoft Customer Success Account Manager- Healthcare 

Australia, Western Australia, Perth 

297595609

Minor travel may be expected in the role.

About You

• Strong relationship management skills are essential as the CSAM role requires orchestration across multiple internal teams to drive the best outcomes across a range of customer.
• You can understand and identify high level strategic business requirements whilst keeping across daily operational obligations to ensure all customers achieve value from their Microsoft investment,
• Ability to accelerate time to value by managing resources, influencing direction and escalating technical blockers, following through until resolved or workaround is implemented.
• A Growth Mindset approach to learning and stretching yourself outside your comfort zone, with an interest in expanding your technical and project delivery knowledge.
• Innovation is a core focus area at Microsoft, and the CSAM role is no exception, utilising relationship, technical, and customer knowledge to develop innovative solutions to our customer.

• Over five years of experience managing the delivery of IT related support and solutions that demonstrate measurable impact on business outcomes
• Relationship Building: Demonstrated ability to build and maintain effective relationships at a range of levels including senior executives
• Technical: Broad understanding of Microsoft technologies and industry directions including cloud. While not essential for selection, a cloud certification would also be desirable
• Program Management:Skills in creating, planning, managing and delivering programs through cross-group collaboration, resource orchestration, communication and analysing outcomes by paying close attention to detail.
• Account Planning:Experience in managing a portfolio of customers and participating in account planning
• Collaboration and Communication:Proven track record of driving decisions collaboratively, resolving conflicts, communicating successfully either verbally or in written format and being able to present confidently to large or small audiences including C-Level Executives, Senior Management, Database Administrators, Technical Engineers and End users
• Industry Knowledge: We are interested to hear if you have knowledge and experience with customers in the Healthcare sector as this would be considered an advantage
• Education: Bachelor’s degree or equivalent work experience in a relevant discipline is desirable

• Driving customer cloud adoption and customer success is the prevailing business priority
• Working with the customer to create and deliver a program of proactive support services to enhance their experience on the Microsoft platform and assist their journey to the cloud.
• Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value though accelerating cloud usage
• Creating customer value by accelerating cloud consumption/usage, supportability
• Improving the customer experience with technical intensity and actioning customer feedback
• Orchestrating collaboration across the other parts of the Microsoft business to drive better customer outcomes delivering on the One Microsoft advantage