Microsoft Customer Success Account Manager 

Australia, Western Australia, Perth 

93842373

• Master's Degree in Engineering, IT, Business or related field AND 3+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Bachelor's Degree in Engineering, Information Technology, Business or related field AND 4+ year(s) work or internship experience in solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• 3+ years relevant work experience.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent change management certification.

Breadth of knowledge across Solution Areas including:
• Solid understanding of Microsoft’s products, technologies and solutions
• Technologies: Cloud, mobile, web application development, cloud-native application architecture
• Microsoft certification in relevant technologies (e.g.: Azure, M365), or competitor equivalent.
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

• Technical Skilling – You will build technical competency that supports customer advice, connecting their business goals to Microsoft solutions
• Customer Relationship Management – You will nurture and establish relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance.
• Account Planning – You will partner with Account team peers to drive conversations with customers that define and prioritize the strategic alignment between your customer’s objectives and
  Microsoft’s goals.
• Opportunity and Pursuit Management – You will bring forward customer insights to sellers to support them in identifying and producing opportunities.
• Consumption and Delivery Execution – You will lead the delivery of Microsoft solutions and take ownership for team coordination that accelerates production level consumption across solution
  areas to help our customers achieve their goals