In this role, you will:
- Lead or participate in initiatives and projects within technology operations
- Contribute to planning related to technology operations projects or deliverables
- Analyze moderately complex technology operations issues which require in depth review
- Review and approve release change documents
- Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
- Plan and design, document and enforce escalation policies and procedures
- Provide activity, progress and status reports to management and keeps management posted of any critical issues
- Provide accurate problem identification, ticket documentation, customer and vendor dialogue
- Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
- Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
- Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
- Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
- Contribute to the resolution of complex issues
- Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
- Collaborate with management and teams to handle questions or problems
- Act as a mentor for individuals
Required Qualifications:
- 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Experienced in supporting Apple Operating Systems and Servers. (Apple ACSP or ACTC Certification would be advantageous)
- Knowledge of Apple hardware
- Microsoft Experience (preferably but not essential MSCE) – incl. AD, Exchange, Office 365, Intune MDM
- Experience ofNetwork/Firewalls/Printerssetup and maintenance
- Experience with Mobile Phone/Ipad setup
- Ability to Manage SLA’s and Priorities
- Good Customer Service skills – Able to communicate clearly and precisely
- Excellent background in Technical Support – Managed services environment an advantage
- Knowledge of ITIL an advantage & certification is a plus
- Knowledge on VMWare Concepts, Azure Cloud Concepts, SNOW, OS troubleshooting skills
13 Jul 2025
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.