Job Purpose
As a Mainframe Systems Operations Analyst within the Operations and Technology teams at Intercontinental Exchange (NYSE:ICE), you will be responsible for monitoring and managing processes, jobs, and batches on IBM Mainframes. Your role is crucial in ensuring the smooth operation of our mainframe systems, investigating and resolving issues, and maintaining high standards of performance and reliability. You will work closely with team members to support our global market infrastructure, enabling customers to manage risk and make informed decisions.
Responsibilities
- Mainframe Console Management: Monitor and control a mainframe console to process and complete jobs.
- Error Investigation: Investigate error conditions in job/computer processing, equipment malfunction, and network (on-line) performance.
- Standard Procedures: Invoke standard procedures in response to job abends or other process issues.
- Preventive Maintenance: Set up, prepare, operate, and perform preventive maintenance monitoring on IBM Mainframes.
- Network Control: Control and monitor the on-line network from the central network control center.
- Additional Duties: Perform other related duties as assigned by management.
Knowledge and Experience
- General IT Experience: Minimum of 1-3 years of general IT experience.
- IBM Mainframe Experience: Minimum of 1-3 years with IBM operating systems and IBM Mainframe.
- Batch Processing: Experience working in a high-volume batch processing environment.
Technical Abilities and Skills Requirements
- TSO/ISPF: Experience with TSO/ISPF.
- IBM HMC: Knowledge of IBM HMC computer operating procedures.
- Operator Procedures: Knowledge of operator procedures for applications and operating system software.
- JCL: Experience with JCL, break fix, etc.
- Peripheral Equipment: Knowledge of off-line and peripheral equipment operation and maintenance.
- Central Console Control: Skill in controlling processing through a central console and maintaining production operations.
- Technical Instructions: Skill in following oral and written technical instructions and maintaining records.
- Communication: Ability to communicate effectively verbally and in writing.
- Interpersonal Skills: Ability to establish and maintain effective working relationships with employees, internal and external customers.
- Tape Management Software: Experience using tape management software.
- Monitoring Tools: Familiarity with monitoring tools including IBM OmegaMon, Spectrum, and/or BigPanda.
Preferred Skills
- Interpersonal Skills: Demonstrates strong interpersonal skills and is at ease working with many different teams.
