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Wells Fargo Senior Technology Operations Analyst - Apple Operating Systems 
India, Karnataka, Bengaluru 
395445625

09.07.2025


In this role, you will:

  • Lead or participate in initiatives and projects within technology operations
  • Contribute to planning related to technology operations projects or deliverables
  • Analyze moderately complex technology operations issues which require in depth review
  • Review and approve release change documents
  • Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
  • Plan and design, document and enforce escalation policies and procedures
  • Provide activity, progress and status reports to management and keeps management posted of any critical issues
  • Provide accurate problem identification, ticket documentation, customer and vendor dialogue
  • Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
  • Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
  • Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
  • Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
  • Contribute to the resolution of complex issues
  • Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
  • Collaborate with management and teams to handle questions or problems
  • Act as a mentor for individuals


Required Qualifications:

  • 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • Experienced in supporting Apple Operating Systems and Servers. (Apple ACSP or ACTC Certification would be advantageous)
  • Knowledge of Apple hardware
  • Microsoft Experience (preferably but not essential MSCE) – incl. AD, Exchange, Office 365, Intune MDM
  • Experience ofNetwork/Firewalls/Printerssetup and maintenance
  • Experience with Mobile Phone/Ipad setup
  • Ability to Manage SLA’s and Priorities
  • Good Customer Service skills – Able to communicate clearly and precisely
  • Excellent background in Technical Support – Managed services environment an advantage
  • Knowledge of ITIL an advantage & certification is a plus
  • Knowledge on VMWare Concepts, Azure Cloud Concepts, SNOW, OS troubleshooting skills

13 Jul 2025


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.