EY EY Wavespace AV-Technology Support Specialist 

India, Kerala, Kochi 

38824510

Event Technology Consulting & Support

• Lead technology support for all EMEIA and Americas EY wavespace and non-EY wavespace virtual and hybrid events.
• Participate in client meetings to provide IT consulting and ensure session design aligns with client requirements.
• Coordinate and supervise pre-event tech checks, design meetings, dry runs, and debrief sessions.
• Provide real-time IT support for virtual participants during sessions, including troubleshooting and escalation management.
• Live Event Production & Broadcast
• Organize and manage Teams meetings, breakout sessions, attendance, countdown/break timers, and screen sharing.
• Design and implement custom timers and graphics tailored to event themes.
• Create and manage polls using Slido and Teams Poll.
• Support collaboration tools such as Miro, Mural, and other digital facilitation platforms.
• Deliver all EY wavespace related live event production activities, ensuring high-quality delivery across time zones.
• Operate OBS for live streaming and event production.
• Use digital and hardware audio mixers for sound management.
• Integrate music streaming and manage live broadcasting workflows.

Collaboration & Stakeholder Engagement

• Engage with other Technology teams to fulfill IT requirements and ensure timely support.
• Support EY wavespace Center Leads with technology challenges and escalations.
• Collaborate with various tech leads across EMEIA for data collection, reporting, and best practice sharing.
• Provide technology support demos to prospective clients and facilitate Miro introduction activities upon request.

Administrative & Leadership Support

• Assist the EMEIA EY wavespace Leader with administrative tasks, including resource management and project coordination.
• Organize and lead monthly team meetings and other internal engagements.
• Deliver OSTS training sessions and support the design and procurement of new AV devices for EY wavespace centres.

Project & Centre Build Involvement

• Serve on multiple EMEIA EY wavespace, Client Experience Centre, and AI-enabled Centre build and management projects in various capacities, including project management and liaison with Enterprise Technology (ET).
• Conduct data analysis and reporting to inform future sessions and strategic decisions.

Skills and attributes for success

• Excellent communication, interpersonal, organizational, and time management skills.
• Strong analytical and troubleshooting abilities.
• Ability to work effectively with all levels of end users and IT personnel across multiple regions and time zones.
• Deep understanding of all EY wavespace technologies, including IT and AV.
• Experience in live event management/production and supporting collaboration tools (Teams, Miro, Mural, Slido, etc.).
• Project management and stakeholder engagement skills.
• Proficiency in live event production and broadcasting tools and workflows.
• Hands-on experience with OBS (Open Broadcaster Software) for live streaming and event production.
• Knowledge of music streaming tools and integration into live events.
• Experience using digital and hardware audio mixers for sound management.
• Live broadcasting skills including multi-source switching, audio balancing, and stream encoding.
• Familiarity with AI tools including Copilot, EY.ai, Claude, and OpenAI platforms.

Supervision Responsibilities

• Reports to the EMEIA EY wavespace Leader (or designate).
• May provide matrix management and guidance to on-site and virtual support staff across EMEIA and the Americas.

Education:

• Bachelor’s degree in a computer-related field or equivalent work experience.

Experience:

• 3–5 years of experience in end user technology support.
• Proven experience in event support and live event management/production.
• Knowledge of AV industry standards highly recommended.
• Experience with cloud technology (e.g., MS Azure) is beneficial.

Certification Requirements:

• Certified Technology Specialist (CTS) or similar industry certifications desirable.