EY Event Technology AV Support Specialist - EY wavespace 

South Africa, Gauteng, Johannesburg 

285289804

Your key responsibilities

• Assist with local on-site and off-site support for firm-sponsored wavespace functions/meetings, including a deep understanding and knowledge of network infrastructure, lab/wavespace internal networks, and the EY network.
• Assist with the deployment of hardware and software to end users (including the installation, configuration, and testing of more complex firm hardware).
• Assist with provisioning and de-provisioning processes, including setting up hardware/software for the wavespace support team.
• Assist with (or coordinate) the repair of end-user hardware and/or lab hardware and the reinstallation of software as necessary to resolve end-user incidents as well as wavespace-specific technologies (e.g., MS Surface Hubs, iPads, Microsoft Surface tablets, Digital Signal Processors, Microphone systems, wireless presentation systems, etc.), including the maintenance of these technologies.
• Support technology applications including MURAL, Miro, Zeetings, Slido, Co Create, and others.
• Additional applications – Bluejeans, Webex, Teams.
• AV components – Screens, Projectors, Audio/Visual matrix, Digital Signal processors, Cameras, Oblong, etc.
• Additional AV Components – Raritan (KVM), Box computers, NVX Endpoints, ChromeSticks, Analogway, 360 Cameras.
• Support AV software – Ventuz, Light Key (Astera Lights, Titan Lights), AppSpace, Crestron, QSYS, Gitbash, Solstice, OSC Designer, Analogway.
• Support lab-specific hardware - Samsung Flip, MS HoloLens / Oculus Rift, 3D Printer, Digital fabrication machines.
• Additional Hardware – Oculus Go, Surface Studio, Drones.
• Operating System Support – Windows 10, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level.
• Knowledge in utilizing NAS capabilities and secure storage.
• Understand and interpret specialized network configurations (i.e., enablement of AirCast for iOS devices on the network).
• Maintain on-site servers for event use (Value Creation Tool) – Windows Kiosk mode and Kiosk mode on iPads.
• Communicate and manage relationships with vendors.
• Analyze network issues and report appropriately to have them addressed quickly (i.e., Cisco proprietary).
• Track and resolve all related incidents and service requests in the Ticket Management System; identify sources and trends of technical problems to prevent future occurrences.
• Under minimal supervision, provide after-hours service for escalated issues from the Service Desk, Team Lead, or wavespace stakeholder.
• Maintain a thorough understanding of the EY Technology organization and service offerings to identify how best to address end-user technology needs and incidents.
• Understand the Firm’s business and organization sufficiently to anticipate and resolve end-user technology issues that affect the productivity of Firm personnel.

Analytical/Decision Making Responsibilities:

Strong analytical skills are required to address end-user incidents escalated from a customer in the wavespace session or the capability to anticipate and resolve an issue.