SAP Technical Quality Management Senior Specialist 

Croatia, Zagreb 

386966723

EXPECTATIONS AND TASKS

• Understand the customer's solution landscape, business processes and initiatives
• Support customer at all stages of Cloud and S4HANA Transformation
• Being able to communicate with SAP Customer Success and RISE organization as well as SAP Mission Control Center
• Acquire the role of a trusted SAP advisor inside the customer organization
• Promote SAP strategic initiative and actively search for new opportunities for SAP
• Identify areas of risk or for improvement overall, create detailed engagement and service plans and drive their execution
• Identify top issues, define accordingly the action plan and drive the resolution process
• Coordinate involvement of SAP Services resources onsite and in the back office
• Provide transparency about your customers status overall and maintain the project / engagement status information for the customer where you are working on
• Report to management and executive level
• Be always aligned and updated with the SAP Strategy.
• Be always curious and updated with new SAP solutions.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor’s in computer science, Science, Mathematics, Engineering or similar
• Good customer management skills
• Proven ability to work with customers on project level
• Ability to communicate on Customer’s C-level
• Competencies to work with Public Sector customers
• Preferred: SAP business process & technology skills
• Preferred: Project management experience
• Mandatory: fluent in Croatian and English language (German will be an advantage)

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