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Honeywell Senior Customer Experience Specialist Italian 
Romania 
386944905

10.07.2024
JOB DESCRIPTION

Key responsibilities

  • Pre-Order Entry: Gather and provide timely customer information, maintain data, and handle special requests
  • Order Entry: Efficiently process customer orders, resolve issues, and schedule as needed.
  • Backlog Management: Liaison between departments, facilitate issue resolution, and manage orders effectively
  • Claims Management: Handle disputes and financial claims, ensuring swift resolution
  • Continuous Improvement & HOS: Apply process improvements and support automation projects
  • Transition Support: Assist in transition planning, manage documentation, and build professional relationships
  • Transformational Projects, Process Maintenance, Training & Audit: Provide training, support quality audits, and drive team improvement

Key requirements

  • Bachelor’s Degree (or equivalent experience)
  • Business fluent in written and spoken English and Italian (additionally knowledge of French/Spanish language is an advantage)
  • Customer Support and/or equivalent in supply chain / order management / OtC related experience
  • Knowledge/experience with SAP or Sales Force would be a great plus
  • MS office skills (Excel, Word, Outlook, PowerPoint)

Our offer

  • Comprehensive induction, ongoing training and development to set you up for success
  • Company subsidized medical care, life insurance, multi-sports card, bravo recognition program
  • In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop
  • Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences
  • Company paid pension contribution (PPK) to help you plan for the future

Additional Information
  • JOB ID: HRD236703
  • Category: Customer Experience
  • Location: Zelazna 4,Katowice,SLASKIE,Poland
  • Nonexempt