The role of a Technical Specialist for Databases involves a variety of responsibilities centered around understanding customer requirements, designing solutions, and providing technical expertise. You support our sales teams with technical expertise to lead technical customer conversations. Here are some key aspects of the role:
- Lead technical discussionswith customers leveraging processes and tools, demos, and programs; using consultative sales methodology and technical expertise to understand the customer needs and demonstrate how Microsoft solutions can address them; establish rules of engagement (e.g., role boundaries, handoff strategies) for extended teams.
- Build technical strategy:map the agreed customer vision into a strategy, resolve concerns, prevent & remove technical blockers, validating a strong business case for investment and translated technology complexity into business impact.
- Design the solutionusing your technical knowledge, architectural approach, consultancy skills and our methodology to win a customer’s technical decision and meet the customer’s needs. Ensure technical decision makers agree with proposed architecture. Drive POCs/pilots to create momentum for MVPs, infusing key Database technologies where appropriate and being technically proficient to conduct and complete a POC with hands-on-skills. Articulate the end-to-end architecture, including both App and Database services.
- Identify new opportunitieswithin customer engagements.
- Be the Trusted advisorand use proactive effort to find and understand customers’ pain points, and design and offer solutions (with business case) to technical leaders.
- Be the Voice of Customerto share insights and best practices with Engineering, to remove key blockers and drive product improvements.
- Maintain and grow expertisein Database Technologies (Azure SQL, Azure PostgreSQL, Oracle on Azure) while keeping up to date with market trends and competitive insights; collaborate and share with the technical community.
- Be an Azure platform evangelistfor SQL scenarios and present Lessons Learned and Best Practices on Conferences and Customer Workshops or share them during Hackathons with our customers or technical community.
- Scale through partners, acting as liaison between the partner and account team and facilitating partner resources and processes; supporting partner technical capacity by identifying skill and resource gaps and providing feedback to internal teams.
- Develop customer technical skilling plan