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Microsoft Content Designer II Microsoft Collaborative Apps Platform Viva Engage Taiwan, Taoyuan City 385075945
16.10.2025
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We’re looking for a creative and tech-savvyto join the Collaborative Apps and Platform organization on the Viva Engage team. In this role, you’ll lead end-to-end content design and strategy across product experiences, including messaging frameworks, naming, content patterns, terminology, audits, information architecture, UI strings, and in-product guidance. You’ll contribute your language expertise to improving LLM outputs and evaluation frameworks. You’ll also contribute to design systems and help evolve our content standards to support a global, diverse user base. Throughout your product-making, you’ll partner closely with designers, PMs, researchers, engineers, and applied and data scientists to shape intuitive, inclusive, and scalable experiences.
Required Qualifications:
- Bachelor's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 1+ year(s) experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing
- OR equivalent experience.
- 2+ years of combined experience in product design, content strategy, brand/digital marketing, e-commerce, editorial—whether in-house, agency, consulting.
Preferred Qualifications:
- Experience creating AI-specific frameworks (conversational AI responses to user inputs and prompts).
- Experience or training in Design Thinking methodology.
- Experience in customer research.
- Experience creating products for large enterprises preferred.
- Experience with prompt engineering/creation preferred.
- Solid partner management skills.
- Solid design portfolio of both personal and team-based work that demonstrates the ability to handle complex and novel user experiences with creativity and excellent execution.
- Proficient with Figma and Microsoft Office products.
Content Design IC3 - The typical base pay range for this role across Canada is CAD $85,000 - CAD $166,800 per year.
Find additional pay information here:
Microsoft will accept applications for the role until October 15, 2025.
Responsibilities
- Develop brilliantly clear UX language that adheres to the Microsoft voice and tone principles; including labels, onboarding flows, promotional messages, error messages, and instructional guidance that supports the full end-to-end product experience.
- Define and develop AI system instructions that guide LLM experiences and ensure quality AI output.
- Define and drive the vision for product language and content for a set of experiences and products. Create clear guidelines to document your strategy, and establish best practices and principles to ensure cohesive, user-centered narratives.
- Lead projects by identifying opportunities, setting priorities, and managing partners to ensure successful outcomes.
- Collaborate with designers, researchers, product managers, and engineers to define requirements against core user journeys.
- Lead workshops with cross-functional partners and present work to leadership.
- Help develop UX concepts or early-stage experiences.
- Weave user insights, engineering constraints, business needs, and platform constraints into your content design.
- Understand and effectively use our content model, content types, style guide, and brand voice.
- Provide data-informed insights to improve existing experiences.
- Proactively communicate priorities and trade-offs—and adjust as you get feedback.
- Represent the content design discipline with composure, curiosity, humility, and a growth mindset.
- Understand the broader context of your work and always map your activities to both customer needs and business goals.
- Evangelize brand, voice, style, and UX standards among partner teams to raise content and product quality.
- Be comfortable with ambiguity, know your strengths, and have a point of view.
- Provide leadership and mentorship to other Content Designers.
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