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Nvidia Senior HPC Technical Support Engineer 
United States, Texas 
384204017

18.08.2024

What you will be doing:

  • Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand and GPU Technology and our End-to-End Solutions
  • Responding to customer product support inquiries via telephone, email, or conference calls
  • Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
  • Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
  • Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support/R&D) for support processes and improvements
  • Site visits and conference calls with customers

What we need to see:

  • 5+ years in providing in-depth Customer Support and debugging for hardware and software products
  • Linux OS including System Administration and Networking on a LFCS/RHCSA level
  • Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level
  • Containerized solutions experience on a level of DCA and/or CKA, Virtualization and (KVM/ESXi) and Cloud Infrastructure (AWS/OCI) Technologies
  • Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools
  • Bash/Python scripting abilities
  • Exceptional interpersonal skills with the ability to maintain and own the overall resolution for any critical issue raised by our customers, under all circumstances.
  • Excellent communication and presentation/oral skills
  • Strong organizational skills and able toprioritize/multi-taskeasily with limited supervision
  • Bachelors in Computer Science, Electrical, Computer Engineering or equivalent experience

Ways to stand out from the crowd:

  • InfiniBand, RDMA and GPU Technology
  • Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL)
  • Additional Operating Systems such as Microsoft Windows, VMware, Uni
  • Ethernet and Storage technologies
  • Configuration and operational expertise with traditional network switch/router and Open platforms

You will also be eligible for equity and .