Nvidia Senior HPC Technical Support Engineer – Ethernet 

United States, Texas 

892499161

What you will be doing:

• Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our End-to-End Solutions.

• Responding to customer product support inquiries via telephone, email, or conference calls and occasional site visits

• Resolving customer issues during installations, operation, maintenance or product application or interoperability with other vendors

• Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc..

• Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements.

What we need to see:

• 3+ years in providing in-depth Customer Support and debugging for hardware and software products.

• Profound knowledge and experience with Linux OS including System Administration and Networking (LFCS / RHCSA)

• Understanding of networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on Enterprise Level.

• Configuration and operational expertise with network switch/router platforms (i.e. IOS, JunosOS, EOS).

• Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.

• Expertise with Data Center Virtualization (VMWARE, Docker, Kubernetes) concepts and trends.

• Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.

• Superb communication and presentation/oral skills

• Strong organizational skills and able to prioritize/ multi-task easily with limited supervision.

• Four-year degree from an accredited University, College, or equivalent experience in Computer Science, or Electrical or Computer Engineering

Ways to stand out from the crowd:

• Knowledge and working experience with the following:

• Experience in solving problems in large-scale network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts

• Linux and Networking Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS

• Shell Scripting (Python, bash, Ansible, yaml, etc…)

• Effective and thorough troubleshooting and debugging methodology