Nvidia Senior HPC Technical Support Engineer 

United States, Texas 

384204017

What you will be doing:

• Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand and GPU Technology and our End-to-End Solutions
• Responding to customer product support inquiries via telephone, email, or conference calls
• Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
• Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
• Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support/R&D) for support processes and improvements
• Site visits and conference calls with customers

What we need to see:

• 5+ years in providing in-depth Customer Support and debugging for hardware and software products
• Linux OS including System Administration and Networking on a LFCS/RHCSA level
• Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level
• Containerized solutions experience on a level of DCA and/or CKA, Virtualization and (KVM/ESXi) and Cloud Infrastructure (AWS/OCI) Technologies
• Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools
• Bash/Python scripting abilities
• Exceptional interpersonal skills with the ability to maintain and own the overall resolution for any critical issue raised by our customers, under all circumstances.
• Excellent communication and presentation/oral skills
• Strong organizational skills and able toprioritize/multi-taskeasily with limited supervision
• Bachelors in Computer Science, Electrical, Computer Engineering or equivalent experience

Ways to stand out from the crowd:

• InfiniBand, RDMA and GPU Technology
• Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL)
• Additional Operating Systems such as Microsoft Windows, VMware, Uni
• Ethernet and Storage technologies
• Configuration and operational expertise with traditional network switch/router and Open platforms